Terms & Conditions

Last Updated: 2/11/2025

Welcome to Lori WHNP, LLC (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website, telehealth services, and any other offerings provided by Lori WHNP, LLC. By accessing or using our services, you agree to abide by these terms.

1. Medical Disclaimer

• The information provided on this website is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.

• Engaging via website, phone (text or voice), or email does not establish a provider-patient relationship until a formal consultation is conducted.

• Always seek the advice of a qualified healthcare provider with any questions regarding your health.

2. Telehealth Services

• Our practice offers virtual healthcare services in accordance with state and federal regulations.

• You must be located in a state where our provider is licensed at the time of your appointment.

• By using our telehealth services, you consent to remote consultations and acknowledge the limitations of virtual care.

3. Appointment Policies

• Scheduling: Appointments must be scheduled in advance through our online booking system or the CharmHealth patient portal.

• Cancellations & No-Shows: We require at least 24 hours notice for cancellations or rescheduling. Failure to provide notice may result in a $100 cancellation fee.

• Late Arrivals: If you arrive late for a virtual appointment, the session may be shortened or rescheduled at the provider’s discretion.

4. Payment & Billing

• We are in-network with Blue Cross Blue Shield of Illinois PPO and BlueChoice. 

• If you are using one of the above insurance plans, copay is due at the time of service & we will submit a claim to your insurance for the remaining balance. If you are self-pay, the cost of the visit ($259 for new patient visits, $129 for follow-up visits) is due at the time of service. 

• Accepted payment methods include debit or credit card.

• You may request a superbill for potential reimbursement from your insurance provider.

5. Prescription Policy

• Medications may be prescribed when deemed appropriate by the provider.

• Prescription refills require an active provider-patient relationship and may necessitate a follow-up appointment.

6. Privacy & Confidentiality

• We comply with HIPAA regulations to protect your personal health information.

• By using our services, you acknowledge and consent to electronic communications, which may include email, patient portals, and telehealth platforms.

• Please refer to our Privacy Policy for more details on how we handle your data.

7. Use of Website & Content

• The content on our website, including articles, blog posts, and educational materials, is for informational purposes only.

• You may not reproduce, distribute, or modify any content without prior written permission.

• Unauthorized use of this website may result in legal action.

8. Limitation of Liability

• We are not responsible for any direct, indirect, or incidental damages resulting from your use of our website or services.

• We do not guarantee specific health outcomes from our consultations or treatment plans.

9. Changes to Terms & Conditions

• We reserve the right to modify these terms at any time.

• Any changes will be effective immediately upon posting on our website.

10. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Lori WHNP, LLC

Phone: (630) 344-9756

Fax: (630) 348-7421

Mailing Address:

122 N Wheaton Ave, Unit 1072, Wheaton, IL 60187